Please download the flyer and post at your home group.
If you are interested in Answering the Call of our phone greeters, you can join our 12 Stepper list.
As a 12-Stepper, you play a vital role in carrying the message of recovery to those who reach out for help.
How It Works
When someone calls the AA Help Line and needs more time and support than a phone greeter can provide, the greeter will reach out to our confidential 12-Stepper list. We use the availability and service preferences you provide when signing up to ensure that requests are sent that you can feel comfortable handling.
Your Role & Best Practices
What happens before you get any 12 Step call.
To ensure clarity, HERE IS WHAT OUR PHONE GREETERS ARE TRAINED TO DO when reaching out to 12-Steppers like you:
- 1️⃣ Gather the caller’s name, number, and postal code.
- 2️⃣ Match the caller with a suitable 12-Stepper, considering:
• Proximity (postal code)
• Availability
• Service and language preferences
• Same-gender pairing (if possible) - 3️⃣ Reach out to multiple 12-Steppers at once. A common approach is to text five volunteers at the same time for a quicker response.
- 4️⃣ Connect the first available 12-Stepper with the caller and ask them to follow up with you afterward.